Cancellation Policy

Plans change. You can cancel a Paperbark Abode order at any time before it has been dispatched, for a full refund to your original payment method.

How to cancel

Email [email protected] or call +61 2 5943 9556 with your order number as soon as possible. Orders are typically packed within 1–2 business days, so the sooner we hear from you the better.

After dispatch

Once your order has shipped it can no longer be cancelled, but you may return it under our 30-day Refund Policy.

Refund timing

Cancelled orders are refunded within 5 business days of cancellation.