Shipping Policy

Paperbark Abode ships Australia-wide from our studio in Ferntree Gully, Victoria.

Processing

Orders are packed and dispatched within 1–2 business days of payment confirmation.

Delivery times

• Metro VIC, NSW, ACT, SA: 3–5 business days
• QLD, TAS: 4–7 business days
• WA, NT and regional areas: 5–10 business days

Tracking

You'll receive tracking details by email once your order is dispatched.

Lost or damaged parcels

If your parcel is delayed beyond the times above, or arrives damaged, contact us at [email protected] or call +61 2 5943 9556 within 7 days of expected delivery and we'll resolve it.