Privacy Policy

Paperbark Abode ("we", "us") is committed to protecting your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What we collect

When you place an order or contact us, we collect your name, email, phone number, shipping and billing address, and order details. Payment card information is handled directly by our payment processor and is never stored on our servers.

How we use it

We use your information solely to process and ship your order, respond to your enquiries, send order updates, and meet our legal and tax obligations.

Disclosure

We share information only with service providers necessary to fulfil your order — our payment processor, shipping carriers, and email provider — and where required by Australian law.

Storage and security

Your information is stored securely and access is restricted to authorised staff. We retain order records for the periods required by Australian tax and consumer protection law.

Your rights

You may request access to, correction of, or deletion of your personal information at any time. If you have a privacy concern or complaint, contact us and we will respond within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).

Contact

Paperbark Abode — Unit 3, 1809–1811 Ferntree Gully Road, Ferntree Gully VIC 3156
Email [email protected] · Phone +61 2 5943 9556